Q1. How to enter the Mobile number ? Mobile no. should be unique which you have never used in IRCTC.
Q2. How to enter the Email ID ? Email ID should be unique which you have never used in IRCTC.
Q3. How to enter the PAN ? PAN should be unique which you have never used in IRCTC in personal User ID.
Q4. If my pan card details is already registered with IRCTC with Personal User ID ? Kindly login www.irctc.co.in with personal User ID of IRCTC in which your PAN is registered.
Now, you have to deactivate the wallet account from here to get release the PAN details if you have created, as soon as the wallet account will be deactivated the PAN/AADHAAR details will be released.
Make sure you don’t have any balance in your wallet before deactivating it, if yes then use it first then deactivate otherwise we will not be responsible for the remaining balance.
Q5. At the time Aadhaar updation, If Aadhaar details already exist with IRCTC ? Kindly login www.irctc.co.in with personal User ID of IRCTC in which your Aadhaar details are registered. Now, you have to deactivate the wallet account from here to get release the Aadhaar details if you have created, as soon as the wallet account will be deactivated the Aadhaar details will be released.
Make sure you don’t have any balance in your wallet before deactivating it, if yes then use it first then deactivate otherwise we will not be responsible for the remaining balance.
Q6. By mistake I have entered the Existing Mobile/Email ID, then how I will update my Mobile/Email ID. Visit on Digital Seva portal and select the services of IRCTC, form will be opened on your screen with option as below, https://registration.csc.gov.
Now here you can change Mobile/ Email/Upload Address.
Q7. What are charges to become an IRCTC agent ? The Registration fee to become an IRCTC agent Rs 1000/- . Now Limited Period Offer Rs.10/- only
Q8. How can I cancel e-ticket and how will I get refund ? E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his eTicket, he can do so till the time of chart preparation for the train through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would b e confirmed online and the refund would be credited back to the account.
Q9. How can I cancel e-ticket after preparation of chart ? For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etic…@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the Agent account.
Q10. How to postponed/preponed journey ? This can be done on line by cancelling the original ticket and booking a fresh ticket.
Q11. Can partial cancellation be done ? Yes. Partial Cancellation can be done. He can log on to www.services.irctc.co.in and go to “Booked Tickets” link and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.
Q12. Can I book break -journey ticket ? Presently this facility is not available for internet tickets.
Q13. Can I book student/other concession ticket ? No this facility is not available for e-Ticket.
Q14. An agent can book Tatkal Ticket ? Yes, agent can book tatkal ticket for selected trains one day in advance excluding date of journey from the train originating station. It can be booked on the opening day from 10:30 hrs for AC class (1A/2A/3A/CC/EC/3E) and at 11:30 hrs for Non- AC class(SL/FC/2S) . e .g. if train is to depart from originating station on 2nd Nov, Tatkal Booking for AC class will Commence at 10:30 AM and for Non AC class will Commence at 11:30 AM on 1st Nov.
Modification of ticket in any form is not permitted in Tatkal ticket. No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Q15. What is the commission for Agent ? Rs.20 (Second /Sleeper) and Rs.40 -per e-ticket in case of all other classes (1AC, 2AC, 3AC, CC, 3E, FC) irrespective of the number of passengers booked on an e-ticket.
Q16. Can an agent file the TDR ? Yes, he has to send mail only from registered Email ID (which he mentioned in his IRCTC profile) with complete details of ticket for filling the TDR as below, Email ID- etic…@irctc.co.in, tdrpr…@irctc.co.in
Q17. Can an agent reset the login password ? Ans. An agent can reset the password from their end after login on following link, https://www.operations.irctc.
Q18. How to regenerate the Activation Code ? This is only possible from agent end.
Q19. I haven’t receive my code till now, which I had registered on dated ——– ?(OLD DATA) How do I get it ?
